Shipping and Return Policy

Thank you for choosing Ottomarion, where your satisfaction is our priority. Please review our Shipping and Return Policy to ensure a seamless shopping experience. If you have any questions or concerns, feel free to contact us at gertinosadona@hotmail.com.

Shipping Policy

  1. Order Processing:
    • Orders are processed within 15 business days after payment confirmation.
    • You will receive a confirmation email once your order is processed.
  2. Shipping Methods:
    • We offer standard and expedited shipping options.
    • Shipping costs and estimated delivery times are provided during the checkout process.
  3. Shipping Restrictions:
    • Ottomarion currently ships to US.
    • For international orders, customs duties and taxes may apply upon arrival in your country. These charges are the responsibility of the customer.
  4. Delivery Issues:
    • Ottomarion is not responsible for delivery delays caused by the shipping carrier, customs, or other unforeseen circumstances.
  5. Lost or Stolen Packages:
    • Contact us immediately at gertinosadona@hotmail.com if your package is lost or stolen.
    • We will work with the shipping carrier to resolve the issue.
  6. Tracking Information:
    • Once your order is shipped, you will receive tracking information to monitor the delivery status.

Return Policy

  1. Eligibility:
    • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
    • Returns must be initiated within 15 days of receiving the product.
  2. Return Process:
    • Contact us at gertinosadona@hotmail.com to initiate the return process.
    • Include your order number, the item you want to return, and the reason for the return in your email.
  3. Return Shipping:
    • Customers are responsible for return shipping costs, unless the return is due to a manufacturing defect or an error on our part.
    • We recommend using a trackable shipping method to ensure your return reaches us.
  4. Refund Processing:
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.
  5. Exchanges:
    • We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
  6. Defective or Incorrect Items:
    • If you receive a defective or incorrect item, contact us immediately at gertinosadona@hotmail.com. We will provide instructions on returning the item and arrange for a replacement.

Contact Information: For any inquiries or assistance regarding our Shipping and Return Policy, please contact us at gertinosadona@hotmail.com.

Modifications to the Policy: Ottomarion reserves the right to update or modify the Shipping and Return Policy at any time. Changes will be effective immediately upon posting on the website. Your continued use of our Service after the posting of any changes constitutes acceptance of those changes.

Thank you for choosing Ottomarion. We appreciate your trust in our linen blouses, and we are committed to ensuring your satisfaction with every purchase.